02. The Customer who intends to exercise the right of withdrawal referred to in the previous paragraph must communicate by ordinary, registered, electronic mail ([email protected] ), their will to make use of the right of withdrawal, within the terms established by law.
Upon receipt of the declaration of withdrawal, AURUM 95 SRL will send the Customer an email confirming receipt containing the procedure for returning the goods (copy of the purchase invoice) and order number assigned by the system.
The customer must return the goods to be withdrawn via their own trusted forwarding agent, carefully packed in the manufacturer's original packaging, to the following address:
AURUM 95 SRL
Via Bausan 1 80121 Naples Italy
03. The shipment of the goods to be returned must take place no later than 14 days from the date on which the Customer communicated to AURUM 95 SRL the decision to withdraw from the purchase contract.
AURUM 95 SRL , in compliance with the provisions of art. 56 of Legislative Decree n. 21/2014, once verified compliance with the conditions referred to in paragraph 4, will refund the customer the cost of the product within 14 days of receiving the notice of withdrawal, without prejudice to the right to withhold the refund until the date of return of the product at its warehouses or until the date on which the Customer sends proof of actual shipment and delivery of the goods to the courier.
AURUM 95 SRL is not required to reimburse additional costs if the Customer has chosen a type of delivery other than the least expensive type of delivery offered ("basic" shipping). The refund will be made with the same methods used by the Customer for the purchase or, if specifically requested, by bank transfer, reversal on the credit card.
04. The right of withdrawal is subject to the following mandatory conditions:
01. the Customer can exercise the right of withdrawal only and exclusively with regard to the entire product; it will not be possible to exercise withdrawal only on a part of the purchased product (eg accessories, attached software, etc ...); Once opened, it is not possible to return products:
I. audiovisuals, software and consumables;
II. products specifically or personally created for the consumer;
III. for perishable or rapidly changing goods;
IV. for the purchase of newspapers or magazines;
V. for services that, before the expiry of the term for exercising the withdrawal, have already been performed with the consent of the consumer.
02. the purchased product must be returned in its original packaging, complete with all accessories and its documentation;
03. the product must be returned in perfect condition, products showing signs of damage, wear or dirt will not be accepted;
04. the returned product must bear the same serial number on the invoice, otherwise, if the serial number is different, the withdrawal will not be accepted and the product will be made available again to the Customer, without any financial refund from the part. of AURUM 95 SRL towards him;
05. The shipment for the return of the product is under the responsibility of the customer, until the moment in which AURUM 95 SRL confirms that it has received the product. In the event that the product suffers damage during the return to the warehouses, AURUM 95 SRL will be responsible for communicating the incident to the Customer to allow him to file a complaint against the courier chosen by him and obtain a refund of the value of the goods, if this is insured; therefore, AURUM 95 SRL will make the product available to the Customer, canceling the withdrawal.
05. The right of withdrawal lapses if the Customer does not return the goods to AURUM 95 SRL within 14 days from the date on which he communicated the withdrawal. The deadline is considered respected if the Customer sends the goods before the expiry of the 14 days. The right of withdrawal also lapses in case of substantial defect of the returned product (lack of internal packaging and / or documentation and / or original packaging of the manufacturer; absence of integral elements and accessories of the product; damage; unsuitable state of return) and in general in case of non-compliance with the conditions referred to in paragraph no. 4. In all cases of forfeiture of the right of withdrawal, AURUM 95 SRL will return the goods to the customer who will not be entitled to any refund.